1.

We will receive your spare parts enquiry.

Our service team is available around the clock to deal with your enquiry. You can use our inquiryform, contact us by e-mail or telephone.

spare parts

2.

We prepare an offer

We will find the right spare part, contact you and then send you the most favourable offer.

3.

We will receive your offer confirmation

If you like the offer and you confirm it, we will send you a deposit of of the order value.

4.

You will receive your order confirmation

As soon as the order is placed with the manufacturer, you will receive a confirmation of receipt of your order. This is followed by an order confirmation from the manufacturer, which you will also receive.

5.

Your order is placed in our warehouse

After the goods have arrived in our warehouse, an incoming goods inspection is carried out to ensure that the parts received correspond to the order and show no damage. You will be notified after the goods have been received.

6.

Delivery or collection – we are flexible

You decide whether you want to collect your goods yourself or whether they should be delivered to you. We will store your goods with us until all the necessary parts are delivered and will arrange for a collective delivery. Or would you prefer a single delivery? No problem – just let us know your desired delivery.

7.

In case of delivery of the goods

We procure the necessary certificates and documents ( certificate of origin, supplier’s declaration, end-use declaration) and take care of export control (sanction list check, check for goods lists and for licensing requirements), determination of the correct coding, preparation of an export declaration, collection by the forwarding agent and dispatch.